Help! Chem-Coat sealer disaster!

[aynet]

Short story version:
Commercial acid stained floor where building company insisted on buying product because they could save a whole $100 over us buying it instead.
We told them that we'd heard the Chem-Coat (xylene based) sealer they were thinking of purchasing was pretty good, but that we had never used it.
Anyway, had to stain twice because the pores in 4500psi concrete was so tight. We neutralized and cleaned really well and sprayed 2 coats sealer - looked good - perfect.
Morning comes and the sealer has separated into alligator skin looking patches all over the place. Have gone in about 3 times and done basically whole floor wiping out thick places with xylene and redoing the sealer. Would look perfect, but in the morning, same issue.
Last night, sanded, cleaned with xylene more and resealed - looked perfect - have pictures and this morning - same problem - alligator skin.
What in the world?
Of course, Chem-Coat has no solution except buy cheap bedsheets, spread them out on floor, spray with xylene, let sit a few minutes and pull them up along with all the sealer currently on the floor. That sounds terribly suspect to me and like a worse disaster waiting to happen.
After another conversation with (basically a secretary) at Chem-Coat this morning discover that she's heard if sealer has been on shelf too long or frozen, it will separate when applied. Hmmm....

Really, y'all help me out here. This is a bad one and we don't want to walk away from the other half of the money we're owed although I don't really feel that product failure is my responsibility since I didn't provide the product. Eh?

thanks for your help - anyone!!

[NS'Creter]

That is a nasty situation. I've never used that particular product but calling in a rep to assess the situation may not be a bad idea. It would also "remind" your client that they supplied the stuff. They could also hear the suggestions made (or not) by their supplier. That's all I've got on that. Good luck and keep us posted.
As a side note...I'm quite certain that I know exactly what you mean by "alligator" and I think that I'd like that look. It kinda falls into the whole RAC charm and effect of irregularities. Any chance of sellin' them on the look?

[aynet]

I think we (Bobby) finallyy got them happy. Basically, just used xylene and wiped the whole floor up with rags, removing all the surface sealer, but there's still plenty of sealer protection there. Put a matte wax over it and they seem to be happy now.
Best we can determine, the sealer was frozen at some point. The Chem-coat people wont' even talk to us any more, so .... Let the big dogs lie, I say. If the client is finally happy, then just let it be. I'll tell you though that I wont' use that product again or ever let the builder supply product again.
Lesson learned!

[NS'Creter]

Well, it's great that the client is satisfied. I'm somewhat shocked by the lack of service/support that the manufacturer gave. That's not good at all.

[aynet]

I wish I could say that it is shocking to me too, but, unfortunately, it seems such things are more the norm these days.
I'm certainly not going to sit around and fret over it. Not worth it!
And, the guy through whom we got that job has already given us a cutting job we got paid $400 for. So... that kind of makes up for it. And, he wants us to do all his cutting because he doesn't want to buy the tools himself. I guess it all evens out in the end.

[NS'Creter]

Good for you! Seems like the beginning of a beautiful relationship huh?

[John]

Contractor recommended Chem Coat premium concrete sealer for flagstone patio. After having it redone three tunes by s professional we are giving up. Product will not stand up to Texas heat and turns white.